Wordpress Website Maintenance - No Hidden Restrictions: Every Bug Fix and Update Included
Explore our tailored web maintenance packages designed to keep your website running smoothly and efficiently. Whether you need essential support or advanced custom solutions, our team is here to ensure your website shines brightly. Select the package that suits you best and enjoy peace of mind with our expert web maintenance services.
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Frequently asked questions
Explore our comprehensive FAQ section to find answers to common questions about website maintenance.
Many web maintenance companies are large, with hundreds of customers, which can lead to your queries being overlooked or not receiving the full attention they deserve. As a smaller company, we dedicate our time to each client, helping them grow over time. Our outstanding online reviews, testimonials, and customer stories reflect our commitment. We let our customers’ experiences speak for themselves.
To sign up with one or multiple website maintenance plans, you can click the “Subscribe” button for the plan you want to sign up for.
After making your selection, you’ll be directed to the checkout page to finalize your purchase. Simply provide the necessary information to complete the checkout process and set up your account with us.
After completing the checkout process, we’ll reach out to you via email with a series of onboarding and introductory messages. We’ll also collect your login information and create a tailored maintenance plan for you.
Once you sign up for your website maintenance plan, please securely share the website credentials with us by replying to the welcome email you receive after checkout. The onboarding email will include a self-destructing link to ensure that only our team can access your usernames and passwords.
After choosing the care plan that best suits your needs, you’ll receive a welcome email with details about your plan and instructions on securely sending us your login credentials.
Once we receive your login information for your WordPress dashboard and hosting provider, we’ll fully implement your plan within 24-48 hours. This includes completing a comprehensive item checklist to optimize your website.
Speed enhancements may take up to a week, as we carefully optimize your core files, theme, and plugins. We prioritize minimizing downtime, ensuring the process is done correctly without compromising your website.
We’ll keep you updated on our progress via email, ensuring complete transparency throughout the process. You can expect your first weekly report on the first Monday after you sign up. If you join us over the weekend, your first report may be sent the following Monday to ensure everything is ready before we report back to you.
Absolutely! Websites with advanced features, such as membership functions, multi-language support, or on-site payments, require our Bright Grow Plan. These sites demand more resources to manage effectively, so being on the right plan ensures we can provide the necessary support to keep your website secure, fast, and running smoothly.
No problem! We can manage your websites whether you have one or ten.
Each of our care plans covers a single site, domain, subdomain, or WordPress installation. Subdomains, like staging.example.com and shop.example.com, are considered separate sites. Therefore, if you have three websites you want us to manage, you’ll need three separate plans.
You are welcome to choose different plans for each website based on its specific needs.
We recognize that each website has unique requirements and that budgets can vary. However, meeting your speed and security goals might be challenging with a shared hosting provider. If you’re interested in upgrading, we can recommend several excellent hosting options and trusted partners to suit your needs.
Our pricing structure is designed to be efficient, and with our global team, handling all support through email makes the most sense.
Although we don’t provide phone support, customer service is a top priority for us. You’ll find our email support to be quick, effective, and friendly!
No notice needed. Just cancel the renewal before it is due in your Stripe account.
Yes, unless you cancel them in your Stripe account.
Yes, you can switch plans at any time. For instance, you might choose the Bright Boost for one billing period and then downgrade to the Bright Start. You can also upgrade mid-billing period and pay the pro-rated price difference. However, we do not offer pro-rated credits for downgrading.
We accept all major credit and debit cards. We use Stripe as a payment processor and never have sight of your card data.
Yes. We have a 30 day moneyback guarantee. If for whatever reason you are unhappy we will refund you back the amount you have paid.
On payment, you can download a VAT invoice in your My Account section.
Feel free to reach out to us to discuss your WordPress project—we’re excited to assist you on this journey.
Email us your ideas and requirements, and we’ll respond promptly to explore them with you.
We typically respond within 12 hours of receiving your message, and no later than 48 hours. For emergencies, we reply within an hour.
If you haven’t heard back from us after 48 hours, please reach out again, as we may not have received your email.
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